Overview

    Have your plans changed? Our standard cancellation policy is that you can get a full refund for any photo session if you cancel at least 5 days before the session is scheduled to start, or within 48 hours of purchasing the Photo session.

    If you want to reschedule the date and time of your photo session (or change the number of guests), you can do that within 48 hours of booking.

    Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

    Additional non-returnable items:

    • Gift cards
    • Downloadable software products

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted:

    • Book with obvious signs of use
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 15 days after delivery

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

    Sale items

    Only regular-priced items may be refunded. Sale items cannot be refunded.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shootme.lisboa@gmail.com or contact +351 969 877 795

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Need help?

    Contact us at shootme.lisboa@gmail.com for questions related to refunds and returns.